If you believe your roommate to be sick, have them contact their healthcare provider immediately, and continue following Public Health cleanliness and social distancing guidelines. If your roommate has not contacted their healthcare provider, please let us know and we will contact the university and/or local health officials to determine the appropriate protocol. The healthcare provider will work with local health departments to provide additional instructions and manage the response to any suspected cases of COVID-19.

We are practicing social distancing, and implementing the following actions for residents and our team members: • 

• We are closing common area amenities including social lounges and fitness centers. Academic Success Centers will remain open for residents to use for online coursework, along with laundry facilities. 
• Staff work hours are being limited to comply with social distancing measures being implemented with both property management staff and maintenance staff. 
• Preferred communication between residents and staff are phone calls and emails in an effort to limit person-to-person exposure. Virtual property tours are now available for interested students. 
• Daily cleaning and disinfecting which include everything from handwashing hygiene and cleaning product specifications to common area cleaning procedures. In addition, we are making hand sanitizers and disinfecting wipes available in our lobbies and open areas. We encourage all residents to disinfect their hands upon entry into the building.

We are committed to provide the best experience living in Waterloo even with classes being delivered remotely. In all circumstances, it is our goal to ensure that our residents can continue to receive academic instruction, complete their coursework, and continue to be housed in an environment conducive to their academic success. Ensuring adequate broadband service for our residents to continue to receive academic instruction and to complete their coursework has become the top priority of Rez-One properties in Waterloo.

Our properties are implementing reduced work hours with some remote work options and digital leasing and document submission to ensure the best possible residential experience during this time.

While working remotely, our staff can be reached by phone or email during our standard leasing hours – please call /email us directly at the respective property with the information listed at the bottom. We will have property management staff rotating at the properties as well.

Monday – 9 AM - 5 PM

Tuesday – 9 AM - 5 PM

Wednesday – 9 AM - 5 PM

Thursday – 9 AM - 5 PM

Friday – 9 AM - 5 PM

At this time, we are continuing to work on our construction projects, which remain on schedule. To protect the health and wellbeing of the team, all of our general contractors and construction employees have been instructed to take all precautions, including site sanitation and cleanliness and limiting community spaces to essential staff only. Hespeler House is still on schedule for September move in for all new tenants!

We have a seamless online leasing process that is accessible through our website, by calling our leasing hotline Tel. 1 (855) 573 9663 ext. 1 and connecting with one of our leasing agents. You can view our virtual tours and floorplans directly on the website, and our leasing team will walk you through the process of signing a lease for September! = That's it! Everything can be completed from the safety and comfort of your home.

We have taken necessary precautions and have been doing our part to flatten the curve. Until further notice, all our common areas and amenity areas located at all properties are closed to prevent large gatherings and encourage social distancing. 

Our professional cleaning staff will disinfect the apartment prior to your move in. Once moved in, we ask that you and your roommates implement a frequent cleaning schedule to protect the health and safety of all residents of the apartment. 

With the addition of en-suite washrooms in every bedroom in every suite not having to share personal spaces with other people is extremely beneficial, and Rez-One is striving to offer you the best and safest living experience for the coming school year.

No. At this time, neither the federal nor provincial governments have issued any official legislation with respect to the dissolution of in-place tenancy agreements in view of the COVID-19 pandemic. Therefore, all tenancy agreements are still in effect; however, in specific situations, we will evaluate and determine the best course of action. If for any reason you wanted to terminate your lease agreement early, you would be required to find someone to complete a lease takeover/sublet.

Below are some resources which have been useful and beneficial for other tenants seeking a lease takeover/sublet in the past:

• Student Housing Waterloo Facebook Group: https://www.facebook.com/groups/1028477820535630/?ref=bookmarks
• Kijiji: https://www.kijiji.ca/
• Laurier International Student Assistance: [email protected]